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Priority Pursuit

Sep 22, 2021

25. Are you feeling like your expectations are getting lost in translation with your clients? Does it seem as if you’re answering client’s emails at all hours of the day and night? If so, this episode of Priority Pursuit is for you! 

Felicia Dale of Emerald Lotus Events is an entrepreneur, wedding event coordinator and educator based in Lafayette, Indiana. With twenty-two years of experience working in customer service combined with eight years of working in the event field, Felicia knows all the ins and outs of how to provide the best services for her clients on their special day. There is no stone left unturned when Felicia works with her clients because she has built her business around setting clear expectations and communicating them with her clients. 

In this week’s episode of “Priority Pursuit,” Felicia offers some practical tips and tricks to communicate and set clear expectations with your clients by discussing the following topics:

  1. The reason why it matters to set clear expectations with your clients. 
  2. Be honest and transparent when you share your expectations with your clients. 
  3. Communicating your expectations with your clients doesn’t have to be hard; it can start with simple steps. 
  4. Hold fast to the expectations you’ve put in place even when a client is ignoring them and wanting more than they paid for. 
  5. It is all about people; they will remember how you made them feel when they worked with you. 

You can find a more detailed version of this episode’s show notes at:

Mentioned Links & Resources